We do not accredit, recommend or advise the hiring of consultants, whether individuals or corporations, to act as intermediaries to fill out our Register’s Questionnaires.
Support for registration
Talk to our specialists
Operational questions about the registration system are answered by the Petronect Customer Service Center, on one of the following telephone numbers:
Capital cities, metropolitan regions and cell phone calls:
0800 282 8484
+1 866 791-9432
+1 713 808-2599
The Petronect Call Center is open from Monday to Friday, from 8 am to 6 pm (Brasília standard time).
If you have questions or want instructions regarding the registration itself, please Contact Us. We have a specialized team to answer questions and guide about the Petrobras Good and Service Supplier Register.
Schedule an appointment with us
We offer video customer service to answer questions about the Petrobras Good and Service Supplier Registry. Companies seeking information or guidance about the Registry can schedule the appointment using the Contact Us feature or the Relationship Center: Call 4020-9876 (for capitals, metropolitan regions, and cell phones) or call toll-free, at 0800-282-8484 (for other regions).
For video customer service, you need a computer fitted with a webcam, Internet connection, and these programs:
Macintosh release 10.8 or later
Internet Explorer 11
Manuals and guides
Quick guides that show, in a simple, dynamic manner, how to gain access to the features of the Petronect Portal are grouped in a single environment, facilitating searching and queries.