Support for registration
Operational questions about the registration system are answered by the Petronect Customer Service Center, on one of the following telephone numbers:
Capital cities, metropolitan regions and cell phone calls: 4020-9876
Other regions: 0800 282 8484
United States: +1 866 791-9432
Other Countries: +1 713 808-2599
The Petronect Call Center is open from Monday to Friday, from 8 am to 6 pm (Brasília standard time).
If you have questions or want instructions regarding the registration itself, please Contact Us. We have a specialized team to answer questions and guide about the Petrobras Good and Service Supplier Register.
We do not accredit, recommend or advise the hiring of consultants, whether individuals or corporations, to act as intermediaries to fill out our Register’s Questionnaires.
Registration service stations
We have service stations for in-person guidance, by prior appointment through the Customer Service Center, in these municipalities:
Manaus - AM
Natal - RN
Aracaju - SE
Salvador - BA
Vitória - ES
Santos - SP
Macaé - RJ
Rio de Janeiro – RJ
Manuals and guides
Quick guides that show, in a simple, dynamic manner, how to gain access to the features of the Petronect Portal are grouped in a single environment, facilitating searching and queries. Click here to get to know them.