Supplier Service

Dear Suppliers,
We would like to inform you that, starting from September 18, 2024, we have introduced a new option for serving current suppliers registered in Petrobras, which is the IN-PERSON SERVICE available in the following locations:

•    Manaus/AM - Manaus 1 Building (EDIMAN 1);
•    Paulínia/SP - Paulínia Refinery (REPLAN);
•    Rio de Janeiro/RJ - Senado Building (EDISEN);
•    Salvador/BA - Pituba Tower Building (PITUBA).

From now on, in addition to video-based assistance, suppliers will also have access to a self-scheduling system for in-person appointments. The initial focus of in-person service will be on the Registration Process in Petronect (www.petronect.com.br).

For any further questions or needs, they will be recorded during the appointment, and the responses will be provided later.

How to schedule in-person or video-based appointments:

Companies that wish to receive information or guidance regarding the Registration can schedule an appointment through Petronect. To do so, simply access the Petronect Portal, log in, click on the "Cadastro na Petrobras" (Registration in Petrobras) menu, select the "Agendamentos" (Appointments) option, and then click on "Agendar Participação" (Schedule Appointment), choose the desired modality (select a location for in-person appointments), and select an available time slot from the agenda.

For companies that do not have a login and password, it is necessary to previously register by providing the CNPJ and location information. This registration can be done through the Quero me Cadastrar (I Want to Register) link in order to enable scheduling.

At the scheduled time, an analyst will clarify your doubts about the registration process and provide personalized guidance for your case.

If you prefer to schedule your appointment via phone, please contact our Customer Service or Relationship Center at 4020-9876 (for capital cities and metropolitan regions) and mobile phones, or 0800-282-8484 (for other locations).

For remote video-based appointments, you will need a computer with a webcam and an internet connection, as the meeting will be conducted through the Teams application (a link will be sent for browser access). If you have any questions about accessing Teams, click on Support for Using Teams.

LOCATIONS FOR IN-PERSON APPOINTMENTS:

•    Manaus/AM - Manaus 1 Building (EDIMAN 1): Av. Darcy Vargas, 645 - Parque 10 de Novembro
•    Paulínia/SP - Paulínia Refinery (REPLAN): Rod. Prof. Zeferino Vaz - SP-332, Km 132, s/n – Portaria Sul – Bomfim
•    Rio de Janeiro/RJ - Senado Building (EDISEN): Av. Henrique Valadares, nº 28 - Centro
•    Salvador/BA - Pituba Tower Building (PITUBA): Av. Antônio Carlos Magalhães, 1.113 – Pituba.

We recommend that for appointments at REPLAN, you arrive 30 minutes in advance due to the access procedures to an industrial unit. For the other locations, we recommend arriving 15 minutes in advance.