Supplier Service

Clarify doubts about your registration and how to participate in hiring processes. If you are already a supplier, get answers to your questions about how to receive orders.
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Supplier Service

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Petrobras Material Delivery Scheduling (Yard)

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Communications and requests regarding Petrobras goods purchase orders

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Invoice and Payments Status

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Material Delivery Service

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Material Delivery Service

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Improvements to the Scheduling Process - SAP YARD

Starting May 25th, the delivery scheduling process for ARM Rio and ARM Macaé will be updated. It will become faster, with fewer steps and greater agility in selecting dates and times on the calendar.

How the workflow will be:

Application - Attach Technical Documents: Perform a bulk update of items that do not require a certificate.

Pre-scheduling: The invoice is no longer required for pre-scheduling. Pre-scheduling will now be based on the order and its items.

Date Confirmation: The supplier will be able to view, in a consolidated way on a single calendar, all available dates and shifts for scheduling, without having to click on each day individually.

Invoice Key Inclusion: Scheduling will be effective after the invoice is issued. The insertion of the access key (44 positions) into the system will be mandatory, in addition to invoicing up to 5 (five) days before the scheduled date, as a condition for the scheduling to be effective.

Important - Invoice Inclusion
We emphasize that the invoice must be attached in the final stage of the process.

The sending of the invoice has been intentionally placed at the end, as a conclusive and indispensable step for receiving the goods.

Attention: If the invoice is not attached, the warehouse will not receive the merchandise, without exception.

We reinforce the importance of paying close attention to this point to avoid refusals and delays in the process.

Benefits of this new process:
Reduced risk of expired invoices
Less time spent scheduling
More practical interface for selecting dates and times on the calendar
Greater logistical flexibility
Less rework and more predictability

Revision of Goods Families Subject to the Quality Requirement

We inform you that a new revision of the User Guide – Quality Requirements has been published on the Supplier Channel, according to the documentation available at the link below.
 
We emphasize the importance of suppliers being aligned with the User Guide, especially regarding the correct association between Material Numbers (MN) and their respective Material Families (MF).
 
Compliance with quality requirements is essential to ensure:
  • Quality of the supplied goods
  • Traceability
  • Compliance with Petrobras requirements
Required action:
Suppliers are requested to consult the new version of the Guide and make the necessary updates to their internal processes whenever applicable.
 
Access to the document:
Supplier Channel – User Guide | Quality Requirements
https://canalfornecedor.petrobras.com.br/o-funcionamento-de-um-contrato/qualidade-de-bens
 
If you have any questions, suppliers may use the official support channels available on the Supplier Channel.

Revision of Goods Families Subject to the Quality Requirement

We inform you that a new revision of the User Guide – Quality Requirements has been published on the Supplier Channel, according to the documentation available at the link below.
 
We emphasize the importance of suppliers being aligned with the User Guide, especially regarding the correct association between Material Numbers (MN) and their respective Material Families (MF).
 
Compliance with quality requirements is essential to ensure:
  • Quality of the supplied goods
  • Traceability
  • Compliance with Petrobras requirements
Required action:
Suppliers are requested to consult the new version of the Guide and make the necessary updates to their internal processes whenever applicable.
 
Access to the document:
Supplier Channel – User Guide | Quality Requirements
https://canalfornecedor.petrobras.com.br/o-funcionamento-de-um-contrato/qualidade-de-bens
 
If you have any questions, suppliers may use the official support channels available on the Supplier Channel.

In-person Supplier Service

The new available modality for scheduling appointments.

We would like to inform you that, starting from September 18, 2024, we have introduced a new option for serving current suppliers registered in Petrobras, which is the IN-PERSON SERVICE available in the following locations:

•    Manaus/AM - Manaus 1 Building (EDIMAN 1);
•    Paulínia/SP - Paulínia Refinery (REPLAN);
•    Rio de Janeiro/RJ - Senado Building (EDISEN);
•    Salvador/BA - Pituba Tower Building (PITUBA);
•    Vitória/ES - (EDIVIT).

From now on, in addition to video-based assistance, suppliers will also have access to a self-scheduling system for in-person appointments.
 
The initial focus of in-person service will be on the Registration Process in Petronect (www.petronect.com.br).

For any further questions or needs, they will be recorded during the appointment, and the responses will be provided later.
 
 

How to schedule in-person or video-based appointments

 

Companies that wish to receive information or guidance regarding the Registration can schedule an appointment through Petronect. To do so, simply access the Petronect Portal, log in, click on the "Cadastro na Petrobras" (Registration in Petrobras) menu, select the "Agendamentos" (Appointments) option, and then click on "Agendar Participação" (Schedule Appointment), choose the desired modality (select a location for in-person appointments), and select an available time slot from the agenda.

For companies that do not have a login and password, it is necessary to previously register by providing the CNPJ and location information.

This registration can be done through the Quero me Cadastrar (I Want to Register) link in order to enable scheduling.

At the scheduled time, an analyst will clarify your doubts about the registration process and provide personalized guidance for your case.

If you prefer to schedule your appointment via phone, please contact our Customer Service or Relationship Center at 4020-9876 (for capital cities and metropolitan regions) and mobile phones, or 0800-282-8484 (for other locations).

For remote video-based appointments, you will need a computer with a webcam and an internet connection, as the meeting will be conducted through the Teams application (a link will be sent for browser access). If you have any questions about accessing Teams, click on Support for Using Teams.

 
LOCATIONS FOR IN-PERSON APPOINTMENTS:

•    Manaus/AM - Manaus 1 Building (EDIMAN 1): Av. Darcy Vargas, 645 - Parque 10 de Novembro

•    Paulínia/SP - Paulínia Refinery (REPLAN): Rod. Prof. Zeferino Vaz - SP-332, Km 132, s/n – Portaria Sul – Bomfim

•    Rio de Janeiro/RJ - Senado Building (EDISEN): Av. Henrique Valadares, nº 28 - Centro

•    Salvador/BA - Pituba Tower Building (PITUBA): Av. Antônio Carlos Magalhães, 1.113 – Pituba.
 
•    Vitória/ES - (EDIVIT); Av. Nossa Senhora da Penha, 1688 - Barro Vermelho.

 

We recommend that for appointments at REPLAN, you arrive 30 minutes in advance due to the access procedures to an industrial unit.
 
For the other locations, we recommend arriving 15 minutes in advance.

eDilig User Manual for Suppliers

We would like to inform you that eDilig can now also be accessed directly by suppliers, which will allow faster communication and greater autonomy in monitoring orders with Petrobras.
 
Through eDilig, you can:
  • View your pending orders with Petrobras directly in the system
  • Consult information that was previously requested from expeditors
  • Enter the expected delivery date for items
  • Send comments (notes) directly on the items
Access should be made through the link below:
 
eDilig User Manual for Suppliers
In the announcement email sent to you, the link to the eDilig User Manual for Suppliers (PDF) is also available. Click here to download.
 
Available Features
In eDilig, suppliers can:
  • View their order portfolio on the main screen in a table format
  • Submit expected delivery dates and comments via spreadsheet
  • Customize the screen view by changing:
  • Column order
  • Visible columns
  • Applied filters
Expected Delivery Dates and Comments
The expected delivery dates and comments submitted by suppliers will be monitored by Petrobras directly in eDilig.
 
It is important that this information is entered carefully because:
  • Dates may be evaluated for delays or alignment with operational needs
  • Sending comments does not replace other structured communication methods, such as opening a service request (ticket)
If you have any questions regarding the use of the system, we recommend consulting the User Manual, which is detailed and explanatory.
 
The opening of eDilig access for suppliers aims to optimize time, reduce manual information exchanges, and make communication faster and more efficient.

Virtual Assistant

If you want to be our supplier goods and services, learn more about our registry and SAP Business Network subscription.

If you are already a supplier, learn more about purchase orders, meeting quality requirements, payment information and more.

If you are having problems with orders for goods, payments or invoices and cannot find a solution, you can register a request.

Service center
Supplier support
 (Goods Orders, Payments, and Invoices)
+55 21 3876-7070
Petronect 
Customer Service
(Registration, new bids, and hiring)
Brasil
4020-9876: Capitais, regiões metropolitanas e ligações originadas de telefone celular
0800 282 8484: Demais regiões

Estados Unidos: +1 866 791 9432
Outros países: +1 713 808 2599