Contract Fulfillment (Product Order Diligence)
Occupation Area
Diligence contributes to the solution of pending issues, doubts and divergences that occurred during the validity of the purchase order, as well as guidance on service priorities, scheduled maintenance stops, contractual termination processes, application of fines, treatment of divergent deliveries and Consequences, having an interface with several internal and external areas of the company, such as Suppliers, Contracting, Demand Management, Contract Management, Quality, Warehouses, Finance, Tax, Customs, End Users, Audits, among others.
The distribution of areas responsible for diligence takes into account the type of purchase order, type of material and Supplier. Therefore, it is important for the Supplier to identify the dispatcher responsible for monitoring the purchase order itself, keeping him/her informed about the delivery forecast and other aspects related to the supply that strengthen the commercial relationship with Petrobras.
How to access:
Suppliers can access diligence services by opening a ticket at the link here
Event Price Adjustment Request
Starting from 04/01/2025, it will be mandatory to submit all Event Price Adjustment Requests related to Investment Projects through the following link: CSE - Catalog Item - External Service Catalog, in the task "Event Price Adjustment Request - Investment Projects."
Until then, we will continue to accept requests submitted through the tool as usual and will address any potential questions.
Through this tool, price adjustment requests will be submitted more efficiently, with automatic registration of all necessary information, streamlining analysis and enabling a quicker response from our team.
Click here to access the explanatory video for this new task.
Advance Payment related to Investment Projects
The CSE - External Service Catalog is now available for the Approval of Advance Payment Events and for Advance Payment Request, exclusively for investment projects.
Starting on 04/01/2025, it will be mandatory to submit all requests for approval and advance payment requests related to Investment Projects through the link: CSE- External Service Catalog, under the tasks: "Approval Event of Advance Payment" and "Advance Payment Request".
It is important to highlight that, to open a task for an advance payment, the advance payment approval request must be completed and approved first, as attaching the approval file is mandatory.
Through this tool, the approval and advance payment requests will be processed more efficiently, with the automatic recording of all necessary information, facilitating analysis and a quick response from our team.
Until then, we will continue to receive requests sent through the tool as usual and clarify any doubts that may arise.
Click here to access the explanatory video for this new task.
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