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Support for registration

Schedule an appointment with us

We offer video customer service to answer questions about the Petrobras Good and Service Supplier Registry. Companies seeking information or guidance about the Registry can schedule the appointment using the Contact Us feature or the Relationship Center: Call 4020-9876 (for capitals, metropolitan regions, and cell phones) or call toll-free, at 0800-282-8484 (for other regions).

For video customer service, you need a computer fitted with a webcam, Internet connection, and these programs:

Operating System

Windows 10

Windows 8.1

Windows 8

Windows 7

Windows Server

Macintosh release 10.8 or later

Browsers

Edge

Internet Explorer 11

Firefox

Safari

Chrome

Talk to our specialists

Operational questions about the registration system are answered by the Petronect Customer Service Center, on one of the following telephone numbers:

Brazil
Capital cities, metropolitan regions and cell phone calls:
4020-9876

Other regions:
0800 282 8484

English
+55 21 3380-3341 Press 1

Spanish
+55 21 3380-3341 Press 2

Other Countries
+1 713 808-2599

The Petronect Call Center is open from Monday to Friday, from 8 am to 6 pm (Brasília standard time).

Contact us

If you have questions or want instructions regarding the registration itself, please Contact Us. We have a specialized team to answer questions and guide about the Petrobras Good and Service Supplier Register.

Manuals and guides

Quick guides that show, in a simple, dynamic manner, how to gain access to the features of the Petronect Portal are grouped in a single environment, facilitating searching and queries.

CLICK HERE TO GET TO KNOW THEM (IN PORTUGUESE)